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What is an Activation Code?

Activation Codes have a designated Pluxee Gift code with a fixed Peso value. Activation codes may be activated via SMS or, through our online portal.

What is Pluxee Gift code Load Conversion?

This is a feature where the Pluxee Gift code can be converted into telco or mobile load for prepaid phones.

What is your Customer Care hotline schedule?

You may reach our Customer Care hotline from Mondays to Fridays (excluding public holidays), from 9:00am to 6:00pm

Where can I redeem my Pluxee Gift code?

Visit our Merchant Locator at merchantlocator.pluxee.ph to see the complete list of Pluxee Gift code merchants.

Where can I see my Pluxee Gift credit transactions?

Tap TRANSACTIONS on the home screen of your Pluxee Philippines app to view all Pluxee Gift credits (received and used/spent).

Where Can I Use and Enjoy my Pluxee Gift?

Visit our Merchant Locator at merchantlocator.pluxee.ph to see the complete list of Pluxee Gift merchants.

Why can’t I convert my Pluxee Gift code to Pluxee Gift credits?

Please ensure that you input the complete and correct Pluxee Gift code; must be a 10-digit code.

Only Pluxee Gift codes issued as a universal voucher, accepted in all partner merchants, can be converted to Pluxee Gift credits. Pluxee Gift codes issued as a filtered loop (specific to a product/merchant; e.g. Pluxee Gift Christmas Basket, Pluxee Gift Christmas Ham, etc.) are not valid for conversion to Pluxee Gift credits.

Will I need mobile data or internet connection to use my Pluxee Gift credits?

Yes, you will need to be online to transact your Pluxee Gift credits via the Pluxee Philippines app.

What is Pluxee Gift?

Pluxee Gift is the country’s leading gift certificate, accepted in over 17,000 merchants nationwide. Flexible and suited to your preferred rewards journey, It comes in the following formats:

  • Pluxee Gift credits in the Pluxee Philippines app
  • Pluxee Gift codes, which are sent via SMS and email
  • Pluxee Gift cards, which have a scratch off film at the back containing the voucher code

Buy Gift Certificates Online

Where Can I Buy Pluxee Gift?

  • You can buy digital Pluxee Gifts online at shop.pluxee.ph We deliver anywhere in the Philippines!

 

How Can I Buy Pluxee Gifts Online?

Follow the steps to complete order Gift Certificates Online at shop.pluxee.ph

  1. Visit shop.pluxee.ph
  2. Register your account information.
  3. Choose the digital voucher you would like to give.
  4. Select if you will send using the default message or a personalized message to your recipient.
  5. Add your recipient details by entering their mobile number or email address.
  6. Review your order and choose your mode of payment to complete your order. 

How to Convert my Paper vouchers to Pluxee Gift credits?

Can I convert my Sodexo Premium Pass/Pluxee Gift paper into Pluxee Philippines app credits?

  • Yes, you can so you can partially redeem the GC amount and enjoy it to the last Centavo.

 

What is the process of converting paper vouchers into Pluxee Gift app credits?

  • This feature is only valid for Sodexo Premium Pass/Pluxee Gift paper voucher
  • GCs given under and labeled with Rewards and Loyalty are not valid for conversion
  • You must bring your paper voucher/s and present these to any of our Pluxee Customer Care Representative in our offices:
  • Makati Office:
    – 11F BA Lepanto Bldg. 8747 Paseo De Roxas St., Makati City
    – Operating Hours: Mondays to Fridays, 9AM to 6PM except for weekend and holidays
  • Cebu Office:
    – 2nd Floor, Unit 218 Axis Entertainment Ave., Vibo Place, N Escario Street, Cebu City
    – Operating Hours: Mondays to Fridays, 9AM to 6PM except for weekend and holidays
  • Our Customer Care Representative will ask you to surrender your paper voucher/s to process the conversion.
  • Once surrendered, we will validate the paper voucher/s and will ask you the following details:
    – Full Name
    – Mobile Number
  • Our System generated One-Time Pin (OTP) will be sent to your mobile number.
  • We will ask you to provide the OTP to proceed with the conversion process.
  • Our Customer Care Representative now processes the conversion by checking the validity and authenticity of the gift certificates.
  • Depending on the number of pcs. to be converted, below is the turnaround time to receive the Pluxee Gift credits:

    1 to 50 pcs: up to 3 working days from January to December
    51 to 100 pcs: up to 3 working days from February to September and up to 5 working days from October to January
    101 to 200 pcs: up to 5 working days from February to September and up to 7 working days from October to January
    More than 200 pcs: to be determined as agreed with the customer.
    – All conversion of Pluxee Paper vouchers will be done after the actual receipt of passes at Pluxee Makati Office

  • A notification via Pluxee Philippines app will be sent to you to confirm the conversion and credits loaded to the Pluxee Philippines App.
  • Your Pluxee Gift credits can be used at verified merchants and e-commerce platforms. To view the complete list and locations of these merchants, click here.

 

How do I convert my SM Gift Pass into digital SM Gift Pass Choice credits in the Pluxee Philippines app?

  • You must bring your SM Gift Pass and present to any of SM Customer Service.
  • SM Customer Service will ask you to surrender your SM Gift Pass to process the conversion.
  • One surrendered, the SM Customer Service will count and validate the authenticity of each SM Gift Pass.
  • The SM Customer Service may ask for your Mobile Number.
  • A System generated One-Time Pin (OTP) will be sent to your mobile number.
  • You must provide the OTP to the SM Customer Service.
  • SM Customer Service is now ready to process the conversion by scanning the barcodes of the validated SM Gift Pass.
  • Once converted, A notification via Pluxee Philippines App will be sent to you to confirm the conversion and credits loaded to the Pluxee Philippines App.
  • Please note that SM Gift Pass can only be converted at any SM Customer Service.
  • Converted SM Gift Pass Credits can now be used in any SM Store branches as well as select SM affiliate stores.

Merchant Related Concerns

Where Can I Use my Pluxee Gift?

  • You can use it in over 17,000 merchants nationwide! Just visit this link to view the full list at merchantlocator.pluxee.ph
  • It cannot be used for utility or any bills payment.

 

The Merchant did not accept my Pluxee Gift, what should I do?

  • Please contact us at (02) 8689-4700 or email support@care.pluxee.ph and provide the following details so we can report the concern to our merchant’s team.
       – Your Full Name:
       – Contact Number:
       – Email Address:
       – Merchant Name:
       – Merchant Address:
       – Merchant Contact Person:
       – Merchant Contact Person Designation:
       – Date and time of transaction:
       – Reason for non-acceptance:

Why can’t I activate my activation codes?

  • All activation codes have an effectivity date which can be found on the Activation code page. They can no longer be activated after they have expired.
  • To check the status of your activation codes, simply tap on “Activation Code” from the homepage.
     

How to revalidate my Pluxee Gift code?

  • Send a screen capture of the code via email to support@care.pluxee.ph
  • A customer service representative will ask you to fill out a revalidation request form and validate and inspect the authenticity of the surrendered Pluxee Gift code
  • We will validate these codes by inspecting the Pluxee Gift code’s validity and authenticity prior to replacement
  • If your request for revalidation is valid and approved, you will then receive a confirmation message via email or SMS that your New Pluxee Gift code has been sent. For other details, including the codes valid for revalidation, please see our Terms and Conditions.

Where can I use my Pluxee Gift credits?

Get a full list of where to enjoy your Pluxee Gift credits and to locate the merchants near you; visit our Merchant Locator at https://merchantlocator.pluxee.ph