Why can’t I convert my Pluxee Gift code to Pluxee Gift credits?

Please ensure that you input the complete and correct Pluxee Gift code; must be a 10-digit code.

Only Pluxee Gift codes issued as a universal voucher, accepted in all partner merchants, can be converted to Pluxee Gift credits. Pluxee Gift codes issued as a filtered loop (specific to a product/merchant; e.g. Pluxee Gift Christmas Basket, Pluxee Gift Christmas Ham, etc.) are not valid for conversion to Pluxee Gift credits.