How to Convert my Sodexo Vouchers to Sodexo+ credits?

  • Sodexo Paper Vouchers (Premium Pass, Meal & Pass, Rustan’s Supermarket Gift Certificate, Shopwise/Wellcome Gift Certificate, Waltermart Gift Pass, Miniso Gift Pass) can be converted in our Makati and Cebu Office
    • Makati Office:
      • 11F BA Lepanto Bldg. 8747 Paseo De Roxas St., Makati City
      • Operating Hours: Mondays to Fridays, 9AM to 6PM except on weekend and holidays
    • Cebu Office:
      • 2nd Floor, Unit 218 Axis Entertainment Ave., Vibo Place, N Escario Street, Cebu City
      • Operating Hours: Mondays to Fridays, 9AM to 6PM except on weekend and holidays
    • Sodexo vouchers given under and labeled with Rewards and Loyalty are not valid for conversion.
  • SM Gift Pass can be converted at any SM Store Customer Service Area
  • Customer must bring his/her Sodexo paper vouchers and present to any of our Sodexo Customer Service Representative
  • Sodexo Customer Service Representative will ask for the paper vouchers to be converted.
  • Sodexo Customer Service Representative will validate the paper vouchers
  • Once valid, Sodexo Customer Service Representative will ask the following details:
    • Full Name
    • Mobile Number
  • A System generated One-Time-Pin (OTP) will be sent to the Customer’s mobile number
  • Customer must provide the OTP to the Sodexo Customer Service Representative
  • Sodexo Customer Service Representative now process the conversion by scanning the barcodes of the validated gift certificates
  • Depending on the number of pcs. to be converted, below is the turnaround time to receive the Sodexo+ credits:
    • 1 to 50 pcs: up to 3 working days from January to December
    • 51 to 100 pcs: up to 3 working days from February to September and up to 5 working days from October to January
    • 101 to 200 pcs: up to 5 working days from February to September and up to 7 working days from October to January
    • More than 200 pcs: to be determined as agreed with the customer.
  • All conversion of Sodexo Paper vouchers will be done after the actual receipt of passes at Sodexo Makati Office Click here for a quick guide on our Sodexo Voucher Conversion
  • Once converted, your Sodexo+ credits can now be used in over 2,500 of our top preferred digital partner merchants such as SM Department Stores, Rustans Supermarket, Shopwise, etc. To view the complete list and locations of these merchants, just click https://mp.sodexo.ph/merchants/. Click here for a quick guide to use and redeem your Sodexo+ credits
  • Click Here for Terms and Conditions on Sodexo Voucher Conversion
  • Customer must bring his/her SM Gift Pass and present at the SM Store Customer Service Area
  • SM Store Customer Service Representative will ask for the paper vouchers to be converted.
  • SM Store Customer Service Representative will validate the paper vouchers
  • Once valid, SM Store Customer Service Representative will ask the following details:
    • Full Name
    • Mobile Number
  • A System generated One-Time-Pin (OTP) will be sent to the Customer’s mobile number
  • Customer must provide the OTP to the SM Store Customer Service Representative
  • SM Store Customer Service Representative now process the conversion by scanning the barcodes of the validated gift certificates.
  • Once converted, your SM Gift Pass credits can be accessed through the Sodexo+ app
  • These SM Gift Pass Credits can now be used in any SM Store branches as well as select SM affiliate stores except SM Cinema and SM Markets.

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