How to Convert my Paper Vouchers to Sodexo+ Credits? - Sodexo

How to Convert my Paper Vouchers to Sodexo+ Credits?

  • Sodexo Paper Vouchers (Premium Pass and Meal & Food Pass) can be converted in our Makati and Cebu Office
    • Makati Office:
      – 11F BA Lepanto Bldg. 8747 Paseo De Roxas St., Makati City
      – Operating Hours: Mondays to Fridays, 9AM to 6PM except for weekend and holidays
    • Cebu Office:
      -2nd Floor, Unit 218 Axis Entertainment Ave., Vibo Place, N Escario Street, Cebu City
      -Operating Hours: Mondays to Fridays, 9AM to 6PM except for weekend and holidays
  • Sodexo vouchers given under and labeled with Rewards and Loyalty are not valid for conversion.
  • •Click here for Terms and Conditions on Sodexo Voucher Conversion.
  • You must bring your Sodexo paper vouchers and present to any of our Sodexo Customer Service Representative in our Makati and Cebu office.
  • Sodexo Paper Vouchers you can convert in our Makati & Cebu Office:
    – Sodexo Premium Pass
    – Sodexo Gift Pass
    – Rustan’s Supermarket Gift Certificate
    – Shopwise & Wellcome Gift Certificate
    – Miniso Gift Pass
  • Our Customer Service Representative will ask you to surrender your paper vouchers to process the conversion.
  • Once surrendered, we will validate the paper vouchers and may ask you with any or all of the following details:
    – Full Name
    – Mobile Number
  • Our System generated One-Time-Pin (OTP) will be sent to your mobile number.
  • We will ask you to provide the OTP to proceed with the conversion process.
  • Our Customer Service Representative now processes the conversion by checking the validity and authenticity of the gift certificates.
  • Depending on the number of pcs. to be converted, below is the turnaround time to receive the Sodexo+ credits:
    -1 to 50 pcs: up to 3 working days from January to December
    -51 to 100 pcs: up to 3 working days from February to September and up to 5 working days from October to January
    -101 to 200 pcs: up to 5 working days from February to September and up to 7 working days from October to January
    -More than 200 pcs: to be determined as agreed with the customer.
    -All conversion of Sodexo Paper vouchers will be done after the actual receipt of passes at Sodexo Makati Office
  • Click here for a quick guide on our Sodexo Voucher Conversion
  • A notification via Sodexo+ App will be sent to you to confirm the conversion and credits loaded to the Sodexo+ App.
  • Your Sodexo+ credits can now be used in over 2,500 of our top preferred digital partner merchants such as SM Department Stores, Rustans Supermarket, Shopwise, etc. To view the complete list and locations of these merchants, just click https://mp.sodexo.ph/merchants/.
  • Click here for a quick guide on how to use and redeem your Sodexo+ credits.
  • Click here for Terms and Conditions on Sodexo Voucher Conversion.

  • You must bring your SM Gift Pass and present to any of SM Customer Service.
  • SM Customer Service will ask you to surrender your SM Gift Pass to process the conversion.
  • One surrendered, the SM Customer Service will count and validate the authenticity of each SM Gift Pass.
  • The SM Customer Service may ask for your Mobile Number.
  • A System generated One-Time-Pin (OTP) will be sent to your mobile number.
  • You must provide the OTP to the SM Customer Service.
  • SM Customer Service is now ready to process the conversion by scanning the barcodes of the validated SM Gift Pass.
  • Once converted, A notification via Sodexo+ App will be sent to you to confirm the conversion and credits loaded to the Sodexo+ App.
  • Please note that SM Gift Pass can only be converted at any SM Customer Service.
  • Converted SM Gift Pass Credits can now be used in any SM Store branches as well as select SM affiliate stores except SM Cinema and SM Markets.
  • To convert your paper vouchers via 2GO, Call Sodexo Customer Service Hotline at (02) 8 689-4700 from Monday to Friday, 09:00 am to 06:00 pm.
  • Accomplish the Acknowledgement form provided by Sodexo Customer Service. Detach and keep the right portion and properly seal the paper voucher/s. The detached portion will be served as your proof of shipment.
  • Please bring your sealed paper voucher/s to any participating 2GO Branches and fill-out a shipment form.-Click here to see the list of Participating 2GO Branches.
    -Click here for the sample shipment form.
  • 2GO Representative will receive the sealed paper voucher/s together with the shipment form.
  • Secure a copy of the shipment form and provide the details of Shipment to Sodexo Customer Service.
  • 2GO Branch will transmit the sealed paper voucher/s to 2GO Hub and 2GO hub will handle the delivery to Sodexo Head Office in Makati.Delivery Schedule:
    – Metro Manila – Next working day
    – VISMIN – 2-3 working days
  • Once the paper voucher/s shipment has been delivered to Sodexo Head Office in Makati, Sodexo Customer Service will then process the conversion based on the actual passes.
    – Click here for Terms and Conditions on Sodexo Voucher Conversion.
    – Click here for a quick guide on our Sodexo Voucher Conversion via 2GO..
  • Notes:
    • 2GO Branch will be your drop off point to convert paper voucher/s.
    • 2GO Branch representative will not open and count your sealed paper voucher/s.
    • In case of discrepancy, Sodexo Customer Service will contact and advise you immediately.

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